Refund & Return Policy

Your Satisfaction Is Our Priority

If you’re not completely satisfied with your purchase, we’re here to help.

Returns:
You may request a return within 14 days of receiving your order. Items must be in their original condition and packaging.

Non-Returnable Items:

• Custom or personalized products

• Gift cards

• Clearance or sale items (unless defective)

Return Shipping:
Customers are responsible for return shipping unless the item is defective or an error occurred on our part.

Refunds:
Once your return is received and inspected, we will notify you. Approved refunds will be issued to your original payment method within 5–7 business days.

Need help? Contact us at thefrozenglasshouse@gmail.com.